* General Conditions of Sale
The following paragraphs explain the operation of the H2O SURFSHOP online store and its conditions of sale. This is an e-commerce site dedicated to the national and international sale of surf, bodyboard and skateboard products.
* Types of Client
H2O SURFSHOP has three types of groups predefined: Visitor (Everyone without a Client account or unauthenticated Client), Non Registered Client (Everyone who made an order through the checkout as a Guest) and Client (Everyone that created an account at this website).
All items from the H2O SURFSHOP online store have the sales price with VAT included at the legal rate in force and does not include shipping charges. Outside the European Union, customs fees may have to be charged which are not the responsibility of the H2O SURFSHOP online store. Promotions are items with lower price marked (discounts up to 70%) and last until the date indicated on one of the Sliders at our website.
H2O SURFSHOP is reserved with the right of changing prices at any time, however will always apply the price indicated on the site at the time of the client´s request. H2O SURFSHOP is reserved with the right to modify the information and commercial offer presented on: products, promotions, commercial conditions and services.
To order, you must use the button next to the respective item to place it in the shopping cart, then you can change the quantities and other features and check it out according to the instructions.
* Payment Method
You can choose the following payment methods: Bank Transfer and Paypal.
When choosing bank transfer, the order will only be considered valid after sending the payment proof (whether by email from the bank, scan or digital photograph of the proof ticket).
Orders that are not paid within four working days will be cancelled.
* Shipping Methods
All orders are shipped through correios de Portugal (CTT)
For domestic shipments: Registered Mail by hand. The customer will receive an email with the registration number of the order placed to locate it and ensure its receipt.
For international shipments: Air mail.
* Shipping Charges
Shipping charges are at least €5.90 and have a maximum value of 12,00€, depending on the weight of the items. (Prices valid in Mainland Portugal)
* Delivery times
In Mainland Portugal, registered shipments generally take two or three business days to be delivered.
For foreigners, delivery times are usually not more than one week (Europe) or two (rest of the world).
* Exchanges and returns
Only products that have not yet been changed will be accepted. The deadline for exchanges and returns is 14 days. All products are covered by the warranty against manufacturing defect of the respective manufacturers. Cases of overuse, misuse, which have exceeded the warranty period or that are not manufacturing defects are not covered by the warranty.
Boards: any crease, bubble, unsticking (caused by excessive heat), tearing, denting (caused by falls), are not covered by the mark warranty.
Neoprene suits: tears or unsticking (caused by incorrect or excessive use) are not covered by the trademark warranty.
Clothing and footwear: H2O SURFSHOP is not responsible for damage caused by washing or misuse.
To initialize the warranty terms, you should contact H2O SURFSHOP and provide the document number as well as a detailed description of the defect of the purchased product. The product must be shipped in appropriate packaging along with the proof of purchase and detailed description of the defect. Upon receipt of the product, H2O SURFSHOP will contact its brand to evaluate the defect of the product to subsequently fix or exchange it.
Exchanges or returns of Bikinis, Socks, Boxers, Earplugs whose packaging has been opened, with the exception of defective or defective products, are not accepted.
* Complaints and Conflicts
The Online Complaints Book aims to modernize and simplify the process of filing and monitoring complaints, which until now could only be done through the Complaints Book in physical format. For more information on the Online Complaints Book see Decree-Law No. 74/2017. https://www.livroreclamacoes.pt/inicio
In accordance with Law No.144/2015 of 8 September 2015, in the event of a consumer dispute, consumers may use the European Online Dispute Resolution Platform, available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage or the following Alternative Consumer Dispute Resolution Entity:
Lisbon Consumer Disputes Arbitration Centre
Rua dos Douradores, 116, 2nd and 3rd
For more information see the Consumer Portal at www.consumidor.pt